Ordering Info

Ordering Information

Payment:

  • We accept most major credit cards; VISA, Mastercard, Discover, and American Express are welcomed here. Please contact us if you’d like to pay with a check or money order.

Shipping:

  • We offer USPS Priority Mail (transit time is usually 2 or 3 days). Orders up to $200 ship for $10. Orders over $200 ship free! In some cases, we drop ship direct from the manufacturer – these ship via UPS ground and arrive in around 5-7 days.
  • Tracking information will be provided in an e-mail from Shippo. If you don’t have an update from them, please check your spam folder. In cases of drop shipping, we will send you UPS tracking information when it’s available to us. Please allow a day for the tracking to be updated.
  • International orders please use the contact form for a custom shipping quote.
  • Orders are usually filled within two business days. Please call or e-mail us if you have any special shipping needs (express and overnight orders, UPS, and international service).

Returns:

  • Contact us if you’d like to make a return for tools and supplies, but returns on any climbing equipment and hardware are not accepted. Thank you for your understanding.